Comments and feedback

How you can help us

We welcome feedback about any aspect of our administrative service. You can help by telling us what you like about our service, how you would like us to improve our service and if you believe that we have not met our usual standards.

You can send your comments:

If you wish, you may download a feedback form to complete and post or email to the Tribunal. The form is available in Microsoft Word and Adobe PDF (Portable Document Format) versions:

How we aim to help you

Once we have received your comments, we aim to reply to you, if appropriate, within 10 working days. (A working day is when our office is open).

We treat all feedback seriously and may use your comments to help us to develop and improve our service.

Complaints

Please note that we cannot consider comments or complaints about the decision of an application. If you are not satisfied with the decision of an application, please seek legal advice.

We would hope to deal with most complaints about our administrative service by way of letter or email directly to the Clerk to the Tribunal, or using the Feedback form below. Writing directly enables the issue to be investigated and replied to as promptly as possible and would therefore be the recommended method of lodging a complaint. In the first place we undertake to reply within 5 working days. If, for any reason, we cannot respond fully within that time we will let you know when we expect to be able to do so.

The full complaints policy of the Scottish Courts and Tribunals Service (of which the Lands Tribunal is part) is available on the SCTS complaints page. You are also free to raise a complaint using the email address provided on that page.

It is helpful to us to have as much detail as possible of the nature of the matter in question. This will allow us to examine the points you make and provide a constructive reply. Accordingly, please remember to state the case name and/or LTS reference number and give a full account of the reasons for your complaint.

If, following this process, you remain unhappy with our service and handling of your complaint, you might consider raising the matter with the Scottish Public Services Ombudsman (SPSO).

Feedback form

1) Were you happy with the way your application was administered?

2) Were you kept informed as to progress during the course of your application?

3) Were you happy with the length of time it took for your application to be dealt with?

4) If you contacted the Tribunal’s offices, were you satisfied with the service provided?

5) Were there any problems with the way your application was administered that we should be aware of?

6) Do you have any general comments or recommendations for the Lands Tribunal as to how we might improve our services?

Please press the “Send form” button once only. You will receive an acknowledgement in a few seconds if the form has been submitted successfully.