Comments and feedback
How you can help us
We welcome feedback about any aspect of our administrative service. You can help by telling us what you like about our service, how you would like us to improve our service and if you believe that we have not met our usual standards.
You can send your comments:
- by email to: LTS_Mailbox [at] scotcourtstribunals [dot] gov [dot] uk; or
- by post to: George House, 126 George Street, Edinburgh EH2 4HH; or
- by completing the online feedback form below.
If you wish, you may download a feedback form to complete and post or email to the Tribunal. The form is available in Microsoft Word and Adobe PDF (Portable Document Format) versions:
How we aim to help you
Once we have received your comments, we aim to reply to you, if appropriate, within 10 working days. (A working day is when our office is open).
We treat all feedback seriously and may use your comments to help us to develop and improve our service.
Please note that we cannot consider comments or complaints about the decision of an application. If you are not satisfied with the decision of an application, please seek legal advice.
We would hope to deal with most complaints about our service by way of letter directly to the Clerk to the Tribunal or the Feedback form on this page. However, The Scottish Tribunals Service (of which the Lands Tribunal is part) now follows the Scottish Government Complaints Handling Procedure. This procedure is in line with the Scottish Public Services Ombudsman statement of complaints handling principles. The aim is to provide simpler and quicker resolution with escalation of a complaint where necessary. The link below contains information which explains the process.