Comments and feedback

How you can help us

We welcome feedback about any aspect of our administrative service. You can help by telling us what you like about our service, how you would like us to improve our service and if you believe that we have not met our usual standards.

You can send your comments:

If you wish, you may download a feedback form to complete and post or email to the Tribunal. The form is available in Microsoft Word and Adobe PDF (Portable Document Format) versions:

How we aim to help you

Once we have received your comments, we aim to reply to you, if appropriate, within 10 working days. (A working day is when our office is open).

We treat all feedback seriously and may use your comments to help us to develop and improve our service.

Complaints

Please note that we cannot consider comments or complaints about the decision of an application. If you are not satisfied with the decision of an application, please seek legal advice.

We would hope to deal with most complaints about our service by way of letter directly to the Clerk to the Tribunal or the Feedback form on this page. However, The Scottish Tribunals Service (of which the Lands Tribunal is part) now follows the Scottish Government Complaints Handling Procedure. This procedure is in line with the Scottish Public Services Ombudsman statement of complaints handling principles. The aim is to provide simpler and quicker resolution with escalation of a complaint where necessary. The link below contains information which explains the process.

The Scottish Government: Introduction to complaints handling

Feedback form

1) Were you happy with the way your application was administered?

2) Were you kept informed as to progress during the course of your application?

3) Were you happy with the length of time it took for your application to be dealt with?

4) If you contacted the Tribunal’s offices, were you satisfied with the service provided?

5) Were there any problems with the way your application was administered that we should be aware of?

6) Do you have any general comments or recommendations for the Lands Tribunal as to how we might improve our services?

Please press the “Send form” button once only. You will receive an acknowledgement in a few seconds if the form has been submitted successfully.